Customer Service

---

Questions/Clarifications:: If you need clarifications on anything that you cannot find answers for the jewelry and website please call us or drop us an email. We will answer them whether you buy from us or not. 

Errors & Omissions:: We strive to provide complete and accurate information on our jewelry and website. At times, it is not possible to make the jewelry and website completely free of human or technical errors. The jewelry and website may contain typographical mistakes, inaccuracies, or omissions, which may relate to pricing, availability, certificate and product information. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. These updates at time may impact orders already placed and in process.

Online purchases through this Website are accepted for an exchange or refund if the following conditions are met.  Jewelry should not be used, retain original bar coded tag, in their original packaging and returned  within 5 days of purchase, accompanied by the original sales receipt. 

Please contact us at +1-704-972-8329, Monday thru Friday between 9:00am – 5:00pm EST to receive a Return Merchandise Authorization (RMA). Please include RMA number on the outside of your package and on the original sales receipt. All returns must be sent via FedEx with insurance to our Customer Service Center provided with the RMA

Please include a brief note explaining  the reason for the return along with your preference to exchange or a refund. Please include your address and best contact number. A service representative will contact you within 2 days of receipt.

All approved refunds will be processed as per the original payment method. If the returned Jewelry appears to be used or barcoded tag removed a restocking fee of 10% will be charged. 

We will not be responsible for loss or damage of return shipments.